Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to classicwisdom01@gmail.com.
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FAQ's
Q: What are the available shipping methods?
A: We offer standard shipping and expedited shipping options. During the checkout process, you can select the shipping method that suits your preferences and delivery needs.
Q: How long does it take to process an order?
A: We strive to process and ship out all orders within [insert processing time, e.g., 1-2 business days] from the time of order confirmation.
Q: How long will it take to receive my order?
A: The shipping timeframe depends on the shipping method chosen and your shipping destination. Estimated delivery times are provided during the checkout process, and they typically range from [insert estimated timeframe, e.g., 5-10 business days] for standard shipping and [insert estimated timeframe, e.g., 2-3 business days] for expedited shipping.
Q: Can I track the progress of my shipment?
A: Yes, we provide order tracking services. Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status and location of your package through our website or the selected shipping carrier's website.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. However, please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. The recipient is responsible for these additional charges.
Q: What should I do if my package is lost or arrives damaged?
A: In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution. Retaining packaging materials and providing necessary documentation or images will assist in the claims process.
Q: Can I make changes to my order or shipping address after it has been placed?
A: We begin processing orders promptly to ensure timely delivery. While we will do our best to accommodate changes, we cannot guarantee modifications or address changes after an order has been processed or shipped. Please contact our customer support team as soon as possible if you need to make any modifications.